Frequently Asked Questions

  • Getting started is easy. Simply contact our team with your plans or a general idea of the staircase style you’re looking for, along with the project address and approximate dimensions. From there, we’ll guide you through the design, quoting and installation process.

  • Usually, our lead time is between 8-14 weeks from the time your order is placed

  • We’ll ask for a general idea of the staircase style you want, along with the project address and approximate dimensions. From there, our experienced team manages the entire process for both new builds and renovations.

  • Clients often get in touch early when plans are available and the staircase design is being considered. Final ordering is recommended once the second-storey framing is complete to ensure precision and avoid delays.

  • The frequency of maintenance will vary based on the finish and level of use. External staircases generally require attention every 6–12 months, while internal stairs usually need maintenance every 5–7 years to keep them looking their best.

  • Our quotes are valid for 30 days, allowing you time to review the details and plan your project.

  • Yes. Clients are welcome to visit our showroom by appointment to view samples, discuss their staircase ideas, and meet face to face with Daniel or John. It’s a great way to explore options and see your vision come to life. Simply give us a call to make an appointment.